Knowledge and Learning Manager

About GEO

Grantmakers for Effective Organizations (GEO) is a community of funders committed to transforming philanthropic culture and practice by connecting members to the resources and relationships needed to support thriving nonprofits and communities. We envision courageous grantmakers working in service of nonprofits and communities to create a just, connected and inclusive society where we can all thrive. With more than 6,000 grantmakers who belong to philanthropic organizations of all sizes and types across the globe, we work to lift up the grantmaking practices that matter most to nonprofits and that truly improve philanthropic practice. To learn more about how GEO is making faster progress possible, visit www.geofunders.org.

Position Overview

The Knowledge and Learning Manager is part of the operations team and plays a vital role in ensuring GEO staff have the knowledge and information they need to maximize effectiveness. They are responsible for strengthening the availability, accuracy and usability of data and information so that GEO staff can make informed decisions that advance our mission. They champion knowledge-sharing practices and create the conditions for knowledge to flow across individuals and departments. They maintain attention to detail in daily operations, providing on-time support and guidance to colleagues on software operating procedures, and holds a birds-eye view to ensure software systems are meeting organizational needs. The knowledge and learning manager identifies key questions and needs across the organization and collaboratively works to develop solutions.

This position reports to the Director of Learning and works collaboratively across the organization to ensure effective knowledge management and overall strategic learning.

This role includes ~5% travel for conference participation or other field engagements.

Classification

GEO recognizes a staff bargaining unit, 1199SEIU, affiliated with the United Healthcare Workers East. This position is included in GEO’s bargaining unit. Specific employment terms are subject to collective bargaining.

When working in this role you will:

• Work with a colleague on the membership team to pull a Salesforce report to help drive an outreach campaign
• Troubleshoot a Salesforce error experienced by a colleague and research possible solutions
• Give a presentation showing our impact and engagement trends over the last year to help inform future decision-making
• Help plan an upcoming call for the Strategic Learners Network peer community, to help grantmakers incorporate more participatory approaches in their evaluations
• Partner with an IT consultant to make upgrades to our file storage system so documents are easier to find
• Pull a report and create a summary of how a member organization has engaged with us over the last 3 years
• Plan a training on how to use a project management software for an upcoming staff meeting

Minimum Qualifications

• A minimum of 5 years of relevant work experience in managing databases, project management software, and other software; or a combination of training, education and experience that demonstrates the ability to perform the duties for this position. 8 years of direct relevant experience preferred.

• Demonstrated ability to creatively and efficiently solve problems that address the root causes of issues or concerns raised by colleagues.
• Practices curiosity and a learning mindset – excitement about exploring and trying new things.
• Experience with change management and leading change processes within organizations.
• Community-centered collaboration – working closely with peers to understand and implement meaningful changes.
• Knowledge of nonprofits and institutional philanthropy.
• Proficiency in Microsoft Office suite, Salesforce, Asana
• Proven experience conducting unbiased evaluation, learning and data analysis and presenting findings in a way that is objective, clear and helpful to a diverse audience seeking to create equity-centered social change.

• Strong written and interpersonal communication skills with a commitment and focus on relationship building.
• Ability to build and strengthen relationships across teams and with a broad group of stakeholders.
• High degree of personal integrity, ethics and demonstrated respect and sensitivity forcultural differences and willingness to live into GEO’s values and ways of being.
• Passion for GEO's mission and vision to transform philanthropic culture and practice.

How to Apply

Interested applicants should apply on our jobs page at https://www.geofunders.org/about-us/jobs. A resume and cover letter are required to be considered for this position. In your cover letter, please address the following:

• Why are you a good fit for this position?
• How does a knowledge and learning manager strengthen organizational effectiveness?
• What appeals to you about working at GEO?

We will accept applications until the position is filled.

Note:  Majority of the hiring process will be conducted virtually; however, with advance notice, candidates may be asked to participate in-person interviews.

Compensation and Benefits

GEO offers a competitive salary ($78k-$97k). The starting salary is based on the selected candidate's qualifications and relevant experience. To counter pay inequity and uphold internal parity, we use a nonnegotiable starting salary system, while benchmarking our pay to competitive markets.

GEO’s generous benefits package includes: 100 percent employer paid health/dental/vision insurance; three weeks of vacation; office closure for federal holidays as well as a one-week summer break, summer Fridays and the last two weeks of the year; twelve sick days, two personal days, one volunteer day; a seven percent employer retirement contribution; sabbaticals every three years of service; wellness benefits; telecommunications reimbursement; transportation benefits; a commitment to professional development and growth including annual funding for professional development; along with a Metro accessible office location in downtown D.C.

Location: DC-area strongly preferred.

Reasonable Accommodations

If you require reasonable accommodations during any part of the hiring process, please email [email protected].

Grantmakers for Effective Organizations is an equal opportunity employer. GEO is committed to equal employment opportunities in recruitment, hiring, promotion, training, compensation and disciplinary action with regard to the terms and conditions of employment. GEO does not discriminate on the basis of race, religion, national origin, color, age, sex, disability, veteran status, sexual orientation, gender identity, marital status, personal appearance, family responsibilities, matriculation, political affiliation or any other legally protected characteristic.